Enquire about our 5% discount promotion this month!
Enquire about our 5% discount promotion this month!
Less buffering. Fewer dropouts. More getting on with your day. Enjoy fuss-free broadband plans backed by 100% Australian-based support and a purpose-built network with savings up to $150 over 6 months on selected plans.*
*New customers and eligible existing upgrading customers only. Ends 15/11/2026 11:59pm AEDT. T&Cs apply.
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*New customers and eligible existing upgrading customers only. Ends 15/11/2026 11:59pm AEDT. T&Cs apply.
Additional charges may apply for a new property development and subsequent installations. Not available at all premises. All prices subject to change without notice.
When you need support, our 100% Australian-based staff will be there to help. We invest in local jobs – because we think it’s the right thing to do by our staff and our customers.
All our nbn® plans come with the option of unlimited data so you can stream, work or play to your heart’s content – your household will never be caught short.
At MrNerds we love to go above and beyond for our customers. We’ve been recognised for our quality by Canstar, Product Review, Choice and Roy Morgan just to name a few.
We understand you can’t go without internet. That’s why we make switching easy and hassle free – it only takes minutes (not hours) to sign up to MrNerds.
We’ve won customer service awards from Canstar, Choice, Roy Morgan and Mozo. Rest assured our experts will help you resolve any problems quickly and painlessly.
We don’t offer contracts because we believe our service is so good you won’t want to go anywhere else.
Have a question? Get in touch with our 100% Australian-based team. Shoot us a message, visit our help centre to find answers to frequently asked questions, or give us a call on 1300 889 880.
Still unsure? Have a look through our most frequently asked questions, and please don’t hesitate to reach out to our friendly support team if you don’t see an answer to your question.
We don’t charge standard connection fees for our nbn® services. Although, if you’re in a new property development or require additional installation work, nbn® may apply extra charges which will be clearly shown during the sign-up process before issuing any charges. Still have questions? Get in contact with our team.
If you’re signing up with MrNerds, you can bring your own modem if it is nbn® compatible and not locked to your previous provider. Although, we can help you choose from our range of nbn® compatible modems and routers to suit your needs. Contact our team if you have any questions about your modem or finding the right one. You can also check out our setup guides here and browse our range of hardware options to help you get connected.
We understand you can’t go without internet, that’s why we make switching easy and hassle free. If you’re already connected to the nbn®, installation typically happens within 1-5 days. If you’ve never been connected to the nbn®, you’ll likely need an nbn® tech appointment, which is usually 2-4 weeks. The nbn® technician will come to your property to install any equipment, then we can connect your service.
The $0 Fibre Upgrade is part of the nbn® Fibre Connect initiative, which allows eligible homes to upgrade from older copper-based connections — like Fibre to the Node (FTTN) or Fibre to the Curb (FTTC) — to Fibre to the Premises (FTTP) at no cost. This upgrade delivers faster, more reliable internet. MrNerds is proud to offer $0 FTTP upgrades to select eligible addresses when you switch to a qualifying nbn® plan. Check your eligibility or chat with our friendly onshore team by calling 1300 889 880.
Not all NBN speeds are available at every house due to a combination of factors related to your connection type and the technology used to connect you to the NBN network. If you’re unsure if you can get one of our high-speed plans, our website will only show your eligible speed options once you’ve entered your address. Existing customers can log in to My Account to view which speeds are available by viewing the plan change options. Alternatively, anyone can check their technology type by using our connection insights tool.
No! If you’re on one of our 100GB or 500GB plans (not an unlimited plan), we’ll never charge you anything extra if you go over your data limit. However if you do want to take advantage of some of our other awesome services, you can add them onto your monthly plan.
